Amazon $1.5 Billion Settlement: Eligibility and Refund Application in November 2025
In November 2025, many Amazon shoppers are asking about their eligibility for refunds from the company's $1.5 billion settlement concerning Prime enrollment and cancellation practices. The settlement aims to compensate U.S. Prime customers affected by disputed sign-up and cancellation flows.
Who Is Eligible for Automatic Refunds
Automatic payments will be issued to qualifying U.S. customers who enrolled in or attempted to cancel Amazon Prime between June 23, 2019, and June 23, 2025, through specific processes under review. These include:
- Universal Prime Decision Page
- Shipping Selection Page
- Single Page Checkout
- Certain Prime Video enrollment paths
Usage-Based Conditions
Eligibility also depends on how much you used Prime services after enrollment:
- Customers who used up to 3 Prime benefits in any 12-month period are expected to receive automatic refunds of up to $51 per person.
- Customers who used between 3 and 10 Prime benefits may still qualify for compensation but will likely need to file a claim once automatic payments are completed.
Next Steps for Claim Submission
Those who are not included in the automatic refund group but meet the settlement conditions will be invited to submit a simple claim after the initial payment phase concludes.
"Eligibility centers on how and when you interacted with Prime."
What to Expect Next
Amazon will notify eligible customers directly when the claims process opens, ensuring a straightforward refund experience for affected users.
Author’s summary: Amazon’s $1.5B settlement compensates U.S. Prime users affected by disputed enrollment or cancellation flows, with automatic refunds or simple claims depending on usage and eligibility dates.