The report shows The carrier facing numerous cancellations and delayed refunds, with hundreds of customers impacted as itineraries cancelled or under review owing to operational scheduling adjustments. Customers described last-minute changes, missing itineraries, and slow refunds, with some offered credits or alternate dates instead as refunds. Articles note affected trips included China, Sri Lanka, and South America. Customers pursued refunds amid mounting frustration over poor updates and communication lapses. Additional sources note the fallout deepens as more customers report cancelled or rescheduled tours.